Organisations committed to meeting customer, regulatory and statutory requirements on a consistent basis implement a management system based on the ISO 9001:2015 standard. The benefits of quality management system include efficient processes, increased turnover and improved customer satisfaction. This training course is specifically tailored to understanding the basic terms, definitions and concepts surrounding this ISO aligned management system.

Course objective

The learner will obtain a detailed understanding of the key terms, definitions and requirements as defined in the standard. The knowledge to implement and apply the principles in their own respective work environments.

Course outcome

Learners will be able to implement and/or efficiently operate within a quality management system through application of the terms, definitions and requirements.

Who should attend?

Quality Managers, Management representatives, Quality officers/administrators, new employees.

Course prerequisites

Certified copy of Id, Copy of CV and Minimum of Grade 12 certificate.

ISO compliancy training

ISO 9001 : 2015 Understanding Quality Management Systems standards training

Auditing Quality Management Systems

Course Itinerary

DAY 1

---

08:30

Lecture 1 ISO 9001:2015 Clauses 1-4

---

09:45

Workshop 1 Management principles

---

10:30

Lecture 2 ISO 9001:2015 Clauses 5-6

12:00 Break for lunch

12:30
Workshop 2 Generating a quality policy

---

13:30
Lecture 3 ISO 9001:2015 Clause 7

---

15:00
Workshop 3 Documents and records

16:00 End of day 1

Day 2

---

08:30
Recap of day 1

---

08:45
Lecture 4 ISO 9001:2015 Clause 8

---

09:45
Workshop 4 Operation implementation

---

11:00
Lecture 5 ISO 9001:2015 Clause 9 and 10

12:00 Break for lunch

13:30
Workshop 4 True and False

---

14:00
Examination

16:00 End of course