Organisations committed to meet customer, regulatory and statutory requirements on a consistent basis implement a management system based on the ISO 9001:2015 standard. The benefits of quality management system (QMS) include efficient processes, increased turnover and improved customer satisfaction. This training course is tailored for Lead QMS auditors.

Course objective

Organisations committed to meet customer, regulatory and statutory requirements on a consistent basis implement a management system based on the ISO 9001:2015 standard. The benefits of quality management system (QMS) include efficient processes, increased turnover and improved customer satisfaction. This training course is tailored for Lead QMS auditors.

Course outcome

This training course provides delegates with the knowledge to audit Quality Management Systems based on the ISO 9001:2015 requirements. To ensure compliance to the standard requirements aligned to the Certification Body. The above is achieved by presentations by qualified and experienced facilitators and group discussions/workshops.

Who should attend?

Quality Managers, management representatives, Internal Auditors.

Course prerequisites

Proof of previous Understanding training conducted.

ISO compliancy training

ISO 9001 : 2015 Lead Quality Management System (QMS) auditor

Auditing Quality Management Systems (QMS)

Course Itinerary

DAY 1

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08:30

Registration and course introduction

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09:00

Lecture 1 Standards terms and definitions

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09:45

Lecture 2 Interpretation of the ISO 9001 standard

12:30 Break for lunch

13:30
Workshop 1 ISO 9001:2015 questions

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13:30
Lecture 3
    Audit types
    Audit phases
    Audit planning

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16:00
Workshop 2 Audit planning

17:00 End of day 1

Day 2

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08:30
Recap of day 1

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09:00
Lecture 4 Documentary review

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10:00
Workshop 3 Documentary evaluation

12:30 Break for lunch

13:30
Lecture 5 Audit preparation-checklist

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14:15
Workshop 4 Compile a checklist

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16:00
Lecture 6 Audit performance

17:00 End of day 2

Day 3

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08:30
Recap of day 2

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09:00
Workshop 5 The onsite audit

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11:00
Lecture 7
    Auditor’s team meeting
    Non-conformities

12:30 Break for lunch

13:30
Workshop 6 Non-conformities classification

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14:30
Lecture 8 The audit report

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15:00
Workshop 7 Audit scenario

17:00 End of day 3

Day 4

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08:00
Recap of day 3

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09:00
Lecture 9 Professional auditor’s conduct

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10:00
Workshop 8 Report back

12:30 Break for lunch

13:30
Specimen exam paper

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17:00 End of day 4

Day 5

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08:30
Review of course and examination

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10:00
Examination

12:00 End of course